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Sandbox Stories are delivered to the eye care industry by Dr. Scott Jens, whose career as a Doctor of Optometry, then Software Founder/CEO, has led him to create "The Sandbox" - a playful, thoughtful executive business coaching service. Through Sandbox Stories, Dr. Jens aims to give anyone involved in eye care a provocative, insightful review of perspectives of, and people in, the industry.
Episodes
Monday May 03, 2021
Monday May 03, 2021
This Sandbox Story brings the perspective that I gained when I recently visited a FedEx store. Not only did I get a very strong experience in customer service, but I also was leaned upon for some eye advice. Every Eye Care Professional should take in opportunities to be in support of their neighbors, but also must always be on the lookout for great customer experience examples that they can share with their staff. When these actions are done with great thought, it’s how eye doctors can grow their businesses.
Runtime: 6 min
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